Privacy policy of personal information

Website https://rubyhomes.com.vn/ is the only product introduction and room booking channel of Ruby Resort & Tourism Co., Ltd., in order to bring the happiest and most wonderful vacation to customers nationwide. In order to better serve customers, Ruby Homes collects and stores customer information, and this is an important issue, so Ruby Homes would like to introduce a privacy policy for customers' personal information when entering. Website https://rubyhomes.com.vn/
This Privacy Policy includes the following:

1. Purpose of collecting personal information:

Room booking: to handle issues related to your room booking.
Account Maintenance: to create and maintain your account with us, including loyalty programs or bonus programs associated with your account.
Consumer Service, Customer Service: includes responses to your requests, complaints and feedback.
Personalization: We can combine the data collected to have a more complete view of a consumer and thereby enable us to serve better with stronger personalization in all aspects , including but not limited to:
To improve and personalize your experience on the website https://rubyhomes.com.vn/
To improve utilities and services, tailor them to personalized needs and come up with new service ideas.
To serve you with referrals, ads are tailored to your interests.
Security: for the purposes of preventing customer user account destruction or customer tampering activities.
As required by law: depending on the provisions of the law from time to time, we may collect, store and provide at the request of competent state agencies.

2. Collection Range

We collect your personal information when:

You provide us directly. That is, the personal information you provide us is done mainly on the website https://rubyhomes.com.vn/ including:
Full name, email address, phone number, address, account login information including any information necessary to set up the account such as username, login password, Login ID/address and security question/answer.
You interact with us. We use cookies and other tracking technology to collect certain information when you interact on the website https://rubyhomes.com.vn
From other legitimate sources. We may collect personal information from other lawful sources.

3. Storage Time

The customer's personal information will be stored until the customer has a request to cancel or the customer manually logs in and cancels. In all cases, customer's personal information will be kept confidential on our server https://rubyhomes.com.vn/

4. Do Not Share Customer Personal Information

We will not provide your personal information to any third parties, except for the following necessary activities:

The partners are the service providers for us related to order fulfillment and are limited to the necessary information as well as the application of regulations to ensure the security and confidentiality of personal information.
We may use services from a third-party service provider to perform certain activities related to the accommodation service arising and then this third party may access or process the services. personal information in the course of providing such services. We require these third parties to comply with all relevant personal information protection laws and security requirements regarding personal information.
Units and events are associated, co-implemented, outsourced for the purposes mentioned in Section 2 and always apply the requirements of personal information security.
Legal requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes.
Business transfer (if any): in the event of a merger or consolidation with another company in whole or in part, the buyer will have the right to access the information stored and maintained by us, including information personal message.

5. Data Security

We always strive to keep our customers' personal information safe, we have been implementing many safety measures, including:

Ensuring safety in the operating environment: we store our customers' personal information in a secure operating environment and are accessible only to employees, representatives and service providers on an as-needed basis know. We comply with industry standards and laws in the privacy of customers' personal information.
In the event that the information server is attacked by a hacker leading to the loss of customer personal data, we will be responsible for notifying the incident to the authorities for timely investigation and handling and notify the customer. customers know.
Payment information: confidential according to industry standards.

6. Customer's Right to Personal Information

Customers have the right to provide us with personal information and can change that decision at any time.
Customers have the right to self-check, update and adjust their personal information by logging into their account and correcting personal information or asking us to do this.

7. Contact Information

If you have any questions or concerns regarding this Policy or the practices of our collection and management of personal information, please contact us by:
Call the hotline: 0937.168.198
Send email to email address: marketing@rubyhomes.vn

8. Information Collection and Management Unit

Ruby Resort Tourism Co., Ltd
Established and operated under the Business Registration Certificate No: 3502334026 by the Department of Planning and Investment of Vung Tau City, first registered on April 28, 2017
Head office: 58 Nam Ky Uprising, Thang Tam Ward, Vung Tau

9. Effect

Effectiveness This Privacy Policy is effective from December 31, 2020